I read several articles on this topic in the community, but none of them helped. AutoFill based on identical tags or triggers works completely randomly and incorrectly.
Goal: if the custom drop-down list field in the user's profile is filled in - > pass the same value in the ticket field.
I'm trying to do this via the api, but it doesn't work. I use link https://algoritmikahelp.zendesk.com/api/v2/ticket_fields.json
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