Description shown to end users Help needed.


  • Jalle van Goor den Oosterlingh | RealConnections NL
    Community Moderator

    Hi Lexanderwist,

    If I understand correctly, you want to have something that enables you to show certain information based on what choices the end-user makes on the webform? If so, are you using Zendesk Guide for this form?


  • Lexander Wist

    Hi Jalle

    Yes that is correct,  

    I want the description below the box to change based on the contact reason chosen by the customer, so in this case i would like it give an instruction on how to selfserve.
    Ultimately I would like to disable to submit option base on the contact reason and give a chat option based on the reason or redirect to a different part of the website.

    But now the aim is just to ensure that the customer have the right information before sumbiting a ticket.

    The webform is build in guide yes.


  • Brett Bowser
    Zendesk Community Team

    Hey Lexanderwist,

    Apologies for the delayed response to your question! I was able to track down the following post where one of our Community Moderators offer up some code that may help point you in the right direction. Check out the post here:

    Display a custom Description based on the ticket field value

    I hope this helps get you what you're looking for!

  • Lexander Wist

    Thank you that solved the issue for me. 

  • Nicole S.
    Zendesk Community Team

    Glad to hear it! Thanks for letting us know, Lexanderwist.


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