Alert Admin When All Available Agents Are On Active Calls

1 Comments

  • Amie B

    Hey Jessica,

    I agree that would be a really handy feature.

    Another thing you could look at in the meantime is perhaps signing up to the Real-time dashboard beta for Zendesk Explore. You can check it out here. You could potentially surface this real-time dashboard on a tv, or accessible to the admin so they can keep an eye on this. 

    I also assume you're probably using the inbuilt agent talk monitoring dashboard as well. Just in case, throwing this link in here for good measure as well. 

    Hope this helps. :)

    Best,

    Amie

     

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