Chrome's "Standard Security" setting blocks downloads from cases in Zendesk
Hi Zendesk,
As of today, we are no longer able to download files from cases. I can download a png, but not a zip file or a text log file.
The Google Chrome help page for the blocking is https://support.google.com/chrome/answer/6261569. The page has this advice for software developers and website owners:
> To help protect users, Google maintains a list of websites that are known to host malicious downloads
> and a list of trusted software publishers. If you're a software publisher and your binaries are flagged by
> Chrome, learn how to resolve malware or unwanted software issues related to your downloads.
The only known workaround is to disable Chrome's security altogether.
Please address this issue with Google Chrome.
Kind regards,
Jason Fordham
Senior Customer Support Engineer
Azul Systems
-
Official comment
Hey Jason Fordham, Thanks for reaching out and Apologies for your issues. We routinely check for these alerts and clear them as quickly as we can when they arrive, but Google Safe Browsing blocks themselves are not something we have complete control over. Asking for a Review from Google, in general, can take up to 24-72 hours.
As for issues that are affecting your account -- I was able to take a look and I do not see any alerts themselves surrounding attachments, zendesk.com, your subdomain, or your domain itself, checked here. You may want to check if you are up to date on the latest Chrome version to ensure there isn't any sort of "misfire" occurring.
As for Self Service Management -- You can actually register and claim your subdomain specifically -- Check out this Guide: Can I verify my subdomain to be used in Google Search Console? Submitting a review from your end and our end may prioritize a reversal if there is any outstanding anamolies.
As a reference, we speak about all of this in the article, Users see red warning screens when trying to access Zendesk or ticket attachments.
If you continue to have issues, I recommend reaching out to our Advocacy team to help you out further, either by using the "help" tab in your admin menu, or the "Get help" widget in the bottom right corner.
Best,
Ryan -
Hi Ryan,
We didn't see any red warning screens, so that article wouldn't (and didn't) turn up as a search result. I wasn't aware that azulsystems.zendesk.com was a subdomain, and anyway, www.azulsystems.zendesk.com doesn't resolve:
jasons-MBP:~ jclf$ nslookup
> www.azulsystems.zendesk.com
Server: 192.168.1.1
Address: 192.168.1.1#5
** server can't find www.azulsystems.zendesk.com: NXDOMAIN
> azulsystems.zendesk.com
Server: 192.168.1.1
Address: 192.168.1.1#53
Non-authoritative answer:
Name: azulsystems.zendesk.com
Address: 104.16.53.111
Name: azulsystems.zendesk.com
Address: 104.16.51.111
>So how does that work out?
Jason
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