Most of the customers who came to my agents through Messenger cannot receive a reply!

Answered

1 Comments

  • Gail L
    Zendesk Community Team

    Hi Edison,

    That message means that your customers have blocked third party app access in their own Facebook settings, which prevents Zendesk from being able to communicate with them through the integration. For users who have set their privacy settings that way you will need to respond directly on Facebook. 

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