One problem I run across quite a bit is signatures within tickets.
Several of the companies have huge sigs ( text and image ) on their emails and this in turn makes the tickets really messy
It also makes them harder to follow the technical solution we are trying to fix. Because there is the repetitive huge walls of disclaimer text mixed into the ticket.
What I want is some way to add that specific text I want and the desk removes the text from the ticket. And I will have more than one to remove.
So we pre-specify the exact text to remove however many there is and then via trigger or whatever method the ticket gets the signature text redacted. Or liquid code ?
The same principle could be used for the image as well I guess.
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