Block name even with different emails

3 Comments

  • Adam Fronteras

    You could use a trigger to search for a string and automatically close

    0
  • Kayla Kennedy

    Which option would I use to search for the string? 

    0
  • Karen Stephen

    I would also like to create a trigger based on a user's email address to automatically close the tickets, but I don't see how to do that.  The 'requester' field is only for agents and we allow anonymous ticket submissions...

    0

Please sign in to leave a comment.

Powered by Zendesk