Enable skipping pages on skills match view
Hi,
It would be very useful to enable the ability to skip forward by page on a skills match view. I understand that to add the number of tickets on the view is not feasible as this differs per agent. However, as we can only have one single skills match view, it would be efficient to allow agents to skip a page if they need to prioritise certain tickets in that view (as skills prioritisation is also not a current feature).
Thanks,
Lisa
-
Official comment
Hi Lisa, we have an EAP release at present which has pagination on skills filtered Views. See here for more info
Barry
-
Hey Barry,
Thanks a lot for your response - that looks like a great EAP. Can we request to be added to that, please? If not, when will the release be made generally available?
Thanks a lot,
Lisa
Please sign in to leave a comment.
2 Comments