Set Chat Hours for different countries

2 Comments

  • Gail L
    Zendesk Community Team

    Hi Aswin,

    We see a lot of people with similar use cases separate their teams into different chat departments and modify their widget code in order to hide the departments that are offline when they're unavailable. There are some examples of this in our article on Automatically routing chats based on department online status.

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  • Aswin Kannan

    Hi Gail - I'm aware of that. We use departments for skill-based routing (orders, troubleshooting, sales, etc). Moreover using departments to serve different countries is just convoluted. I was looking for an easy way to set up "Operating Hours" for each country, so the widget is visible based on the local time in that country. It is surprising and disappointing that Zendesk hasn't thought about this simple thing.

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