Adding Suggested Articles to my "submit a request" form
AnsweredI am looking for a way to bring up "suggested" articles whenever someone enters a "subject." I would like to customize my current theme to be able to do this, but can't seem to find a post about it. If you have one, please let me know! This would help me out a ton!
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Acceptd Support, the suggested articles list should be on by default. You may want to check your "submit a request" template and CSS.
How can I remove "Suggested Articles" from the ticket submission form?
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Martin,
Thanks for the reply. It looks like the person who was in charge of the Zendesk account previously deleted this part from CSS. I still have an untouched template and copied the code from there at it worked. Thanks for letting me know this is on by default!
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Thanks for the assist Martin Adimulia!
You may also want to check out Answer Bot for the Web Form for more suggested content options.
Thanks!
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