Subscription Changes

8 Comments

  • Phil Williams
    Community Moderator

    Hi Chad,

    Sorry to here you're having issues with your subscription. I've made our community managers aware so they can put you in touch with someone from the Zendesk support team.

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Chad -

    Apologies for the runaround; it sounds like there may have been some internal miscommunications with how your inquiry should have been handled. I've spoken with our support team and someone will be following up with you in your original ticket shortly.

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  • Chad Day

    Hi Nicole, No one has followed up with me yet and its been a week.

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for letting me know, Chad! I'll go see what's going on there. 

     

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  • Chad Day

    Any update on this?

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Chad,

    Thanks for checking in here! I reached out internally to the assignee of your ticket so they can follow-up with you as soon as possible. Appreciate your patience on the matter and let me know if you have any other questions!

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  • Chad Day

    It's been over a month, I just got another message saying the account can't be changed:

    https://support.zendesk.com/hc/en-us/requests/5635125

     

    Can the account be changed or not?

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Chad,

    It looks like these changes you're looking for will go into effect during the next billing cycle. Per Master Subscription Agreement , we're not able to make these changes on your account mid-billing cycle.

    I hope this clears up any confusion!

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