It would be nice to have "SLA target" / "Next SLA target" as a selectable Views column that shows what the next target is for that ticket. It could accompany the "Next SLA Breach" column and would be based off of that metric.
Example 1: An existing ticket has SLA targets of 4 hours remaining for Next Reply and 3 hours remaining for Agent Work Time. The "Next SLA Breach" column would show 3 hours. It would be beneficial to know the ticket needs to be solved instead of just responded to within 3 hours.
Example 2: If an Open status ticket has never been responded to, it would be beneficial to know if a First Reply is needed or a Next Reply (never engaged vs needs reengaging)
Example 3: Knowing when a ticket has a Periodic Update target as the next SLA breach time vs Next Reply Time target can aid in prioritizing tickets (agent needs to update vs customer needs a response). Understood this can be solved indirectly by utilizing the "Latest Update Type" column, but using this as a use case.
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