Japanese number for Talk server
Is the verification information for the Japanese number submitted in the community? I have submitted it for 4 days and I haven't received a response yet. Is zendesk support under review or not received at all
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Hi Moliwei -
I see both of the tickets you submitted to Support; we are currently experiencing high ticket volumes and responses are delayed. This is not something we will be able to assist you with in the community, but I encourage you to initiate a chat with our support agents as the chat queue is currently more responsive than asynchronous tickets.
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Hi，
What should i do if i want to initiate a chat with support agents as the chat queue ？I can't find the entrance to the chat。
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Hi Moliwei,
Just log in to your support account and click the "help" tab on the lower right-hand side of the interface. From there, select the product area you want to talk about, and that will open a chat with an agent.
For more detailed instructions, review "Option 1" in this article: Contacting Zendesk Customer Support
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