These interactive virtual training days are a chance to network, share your challenges and learn from other attendees. Get ready to take your customer support experience to the next level after completing these trainings. Day 1 is a full day of training for Admins and Day 2 is a half day of training for Agents. Both days will be delivered in Portuguese. 

August 25 Training Time: 9:00-15:00 (BRT)

August 26 Training Time: 9:00-12:00 (BRT)

Training Options:

• Zendesk Support for Admins, I and II- This full-day track is ideal if you’re just starting out on Zendesk and need a thoughtful overview on the features of Support and how they work together, or if you simply want to either round out or update your knowledge of the Support product.(Agenda)(August 25)
• Zendesk Support for Agents- In this half day track, you'll learn the key features of Zendesk Support including Ticket fields and Statuses, Views, Search, Customer context, User and org profiles, Ticket events, Macros, and Conversation participants. You'll also learn how to apply these features to find tickets to work on, learn more about your customers, and become more efficient in your work as an agent..(Agenda)(August 26)

How will the sessions be structured?- At our virtual event, we’ll include all the same content that’s taught at our in person events, lots of Q&A time and opportunities to interact with the Zendesk team. We’ll send you home with some great follow-on activities to complete at your own pace. The day before your virtual training day event we will email you with the zoom link and training materials.

Use August 25 discount code to bring cost to R$535: Zendesk1565 

Use August 26 discount code to bring cost to R$270: Zendesk780

Customers can register here. Reach out to trainingevents@zendesk.com with any questions.