Merge Tickets in Mobile App

Completed

2 Comments

  • Official comment
    Nicole S.
    Zendesk Community Team

    Hi Rashia - 

    Ticket merge functionality was added to the mobile app last January, in version 2.7.0.

  • Rasha

    Please give me a step-by-step process on how to do that on Android. I have received 2 different replies from you Customer Service Team in FB. One said I can merge tickets, which I attempted to do using the steps she gave, but there's still no option to. The other said there's still no way we can merge and recommended that I post something here.

    0

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