I logged a ticket for this but I'm hoping to get a quicker answer from the community.
I need to remove an agent (Admin) from a group. The group happens to be their 'default group'. I figured, no big deal, I'll change their default group and then remove them. I can't seem to find how to change that default group for the particular user (NOT change the default group setting for all of Support). So, I can't remove them from their current default group.
I mean, you MUST be able to do this, right? Any help would be appreciated.
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