Unbabel App and Zendesk's new CC/Followers feature incompatible

6 Comments

  • Nicole S.
    Zendesk Community Team

    Hey Rudolph - 

    Have you heard anything back from Unbabel? Our PM thinks they might need to change the APIs they're using to match the newer features. 

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  • Rudolph

    Hey Nicole! Happy to share their response in full:

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  • Rudolph

    I would add that a wonderful Zendesk Associate Customer Advocate named Venn came up with a work-around where if an agent adds the CC'd user to the ticket, updates the ticket, and then tries to use Unbabel after the user is successfully added everything works smoothly. It's just another step, but we're grateful for the work-around.

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  • Venn Villanueva
    Zendesk Customer Advocate

    Hi Rudolph, I appreciate the compliment! Feel free to reach out to us anytime if you need help and we’ll do our best to assist you. Have a great day! 

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  • Rudolph

    Credit where credit is due, brother! Have a great day, as well.

    1
  • Nicole S.
    Zendesk Community Team

    Thanks for sharing, Rudolph! And thanks for the workaround, Venn!

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