Is there a way that Support can somehow show a notification when a ticket is opened about a specific client?
For instance, we are a subscription based service. There are scenarios when a customer of ours has not payed their bill and we have decided to suspend their account. This will ALWAYS lead to a call or ticket logged to our Support team. I'd like my agents to be NOTIFIED that this account was suspended and to not assist them but instead route them to our finance department. This could be with a pop up window or any other way that becomes immediately apparent that this account is suspended.
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