Alter behavior when Clicking the "Cancel" button on the warning about large data results clears entire query

5 Comments

  • Rob Stack
    Zendesk Documentation Team

    Hi Bill, thanks for this great feedback.

    Oddly, I wasn't able to replicate it which might mean it only happens in some circumstances. I've opened a ticket for this so we can try and figure out what's going on. You should hear from someone soon. Thanks!

    -1
  • Hillary Latham
    Community Moderator

    I've seen this as well sometimes for a new query that I'm creating for the first time.  I agree, it would be nice if it didn't clear everything out.

    0
  • Eugene Orman
    Zendesk Product Manager

    Bill Cicchetti and @... thank you for the feedback. We did some optimization in the Large query loading UI but it looks like we missed this use case.  We will be investigating this issue in the following weeks.

    0
  • Franco Landa

    +1 I forget about this when building new queries and the moment I click Cancel, it's instant regret as the entire query is wiped out. This definitely needs to be addressed.

    1
  • CJ Johnson

    +1 to this, it's very jarring and unexpected. I would like to see the same thing happen when I hit cancel in that pop up, that happens when I hit cancel while the query is generating, that it displays the query was cancelled, and has a "retry" button. 

    0

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