Ability to "dig in" to Talk data


  • Amie B

    Hey Taylor,

    While you don't have access to this type of info from within the Zendesk Talk UI. You could look at doing some reporting on this type of thing. There seems to be a few attributes/metrics available for Zendesk talk where you can report on the Call completion status. If the call completion status comes up as Not Answered, it means it wasn't answered by any of the available agents. 

    Check out this guide here of the Zendesk Talk metrics/attributes available. You'll see the call completion status attribute in the list and be able to read the full description behind it. 

    Hope this helps. Let me know how you go. :)




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