I just had a chat with a Zendesk support rep and asked him to if he could check a call ID to find out what happened with a call attempt. He was able to see that the call had been routed to 2 agents who both missed the call and so the caller hung up. I asked the support rep if this is something I had access to view myself, and said "unfortunately not".
It would be great if ZD Admins had access to view this in depth call data! I feel I'll have to bug support agents continuously until then.
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