Chat Disconnected after operating hours


  • Devan - Community Manager
    Zendesk Community Team

    Hello Jahn Jerenz Bronilla,

    Naively a chat should not drop due to an agent's end of shift time taking place. If this is a one time thing or happens sparsely, it could be caused by a connection issue or other technical issues. I would start by following the steps in the article on troubleshooting your Chat connection and see if this is the culprit. If this behavior continues, please let us know so we can investigate further.

    Troubleshooting your Chat connection

    Best regards. 


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