Agent Workspace - Integrated translator

Completed

2 Comments

  • Leah
    Zendesk Voice of Customer Team

    Hi Xander, 

    Thanks for the feedback! Our product team understands that this feature gap that currently exists between Agent Workspace and the Chat/Support UI interface is something that's important to our customers. While we don't have a timeline that we can share at this time, this is something that we are planning to address. 

    Stay tuned for another update once we have it!

    0
  • Ayush Upadhyay
    Zendesk Product Manager

    Hi Xander, 

    Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations coming through Chat / Social Channels.

    More information can be checked here

    Regards,
    Ayush

    0

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