We are an SLA user and currently we have a wide bar that looks like this and a lot of this bar is completely wasted and spreads the desk out unnecessarily.
Could we change it to look like this?
You already have this facility in the hover link that pops up.
The problem for me is I need to know exactly when the SLA must be answered because sometimes we are required to hold an SLA to the last 20 mins maybe.
Yes I am aware the timer will count down. And yes I can hover but I end up having to hover every time I visit the desk because I have too much on to remember exactly when its due.
I would like a clearer example of when I will need to attend to that ticket.
I hope others feel the same.
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