Zendesk Community event: Live Virtual Q&A on Support triggers & business rules - Wed. August 26, 9am-11am CDT
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On Wednesday, August 26, from 9:00 am-11:00 am CDT, we're hosting a video Q&A event in the Zendesk Help Center. A team of Zendesk Support experts will be on hand to answer all questions on Support Triggers and Business Rules. You can post your question in the comments of this article on how to participate.
Tune into this Zoom at 9 am CDT, to see our experts answer several of the top questions. Any questions not answered in the video Q&A will receive answers in a written format; we'll post those to the article as well a day or two after the event.
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Unfortunately, I'm unable to attend this event, but would like to know if there have been any changes to COMMUNITY features, functions, and/or reporting?!
Really hoping for more robust reporting on not just total views, subscriptions, and net votes, but WHO is viewing, subscribing, and voting!
Thank you!
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Hi Sarah -
No new reporting has rolled out for Gather yet, however the team is working on adding both Guide and Gather datasets to Explore. We expect to see those late this year or early in 2021. User information along the lines of what you've mentioned are something the product team is looking into. If you'd like to provide additional detail about what you're looking for, the team that is working on these datasets is collecting that kind of feedback from users here: Help Center Reporting in Explore
The new feature currently in progress is badging, which is currently in EAP but expected to be generally available soon. For more information on that, you may want to take a look at the recording of the "What's New" webinar that was presented yesterday.
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