Phones have ring tones. Users cannot hear the ring tones if the headset is plugged in to their computer when using your product. As far as I can see, this has been a complaint/issue since 2012 - What is the deal here?
ZenDesk needs to add a feature which allows the ring tone to be heard through the computer speakers when using the website, OR, and stick with me here, they need to develop an app/module/widget to use instead of the website, which respects the user's audio settings.
Without this, ZenDesk Talk is always going to be second to conventional VOIP phone systems with thick apps to go along with their web version.
I don't need any information about forwarding business calls to my personal phone, as that is unreasonable to ask members of an enterprise support desk to do.
Are folks supposed to stare at the screen and/or never take their headsets off? IDK about others, but when I am WFH, as many are during this pandemic, I sometimes like to get up and stretch. I cannot tell you the number of missed calls I have had in the 2 months we've been using this product here at my company.
I am just an agent, but I am extremely disappointed that there is no setting for this, or even a public response to this problem. Yes, it's a problem. Don't kid yourselves that this is not something customers want. I bet that sales teams don't bring it up when meeting with potential clients, eh?
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