Allow reporting on conditions and actions in Automations and Triggers
Hi,
It would be useful to be able to report on which ticket fields (including custom) are used to form conditions or actions in our automations and triggers. In our case, I need to easily check if our ticket reasons (custom ticket field) are part of a condition or action. Similarly to how you can view where dynamic content appears in business rules and macros etc.
Thanks.
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Hi Lisa,
Thanks so much for the feedback. I'd love to understand your use case a little more. I want to make sure that I can advocate for your full need when I bring this to our Product team.
What business goals are you trying to achieve with this request? Are you trying to diagnose issues in your Zendesk or are you trying to use this request to make find areas where you could be more efficient? The more info you have the better :)
Thanks in advance!
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