Unable to get values of organization fields in drillthrough



  • Hannah Meier
    Zendesk team member

    Hello Samrat,

    Each dataset in Explore is made up of several data tables. A data table will only be queried in Explore if one of its attributes or metrics are included in your query. Drillthrough will not query additional tables, so in order to have organization data in your drillthrough, you will need to include an element in your query from the organization table.

    For more information on this, you can see the Using Drillthrough article.

    For more information on the table structure of datasets, you can refer to the Understanding Explore datasets article.

  • Nicole S.
    Zendesk Community Team

    Thanks for jumping in, Hannah! 

    Samrat, you can generally get answers to your questions - particularly ones like this, which don't require information about your account in order to resolve them - here in the community. We have many experts amongst our users, community moderators, and the Zendesk team members who participate who answer questions here every day. 

    However, if you do have something come up that requires a private conversation with one of our support representatives (like a billing issue or a bug), here's information on how to contact support

  • Samrat Komaravelli

    Hi Hannah Meier,

    Adding an attribute related to organization solved the problem. thanks for the guidance. 

    Nicole, Sure, ill keep posting in the community. Appreciate your help!

  • Nicole S.
    Zendesk Community Team

    Sure thing! Glad you were able to get the answer you needed. :)


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