End user registering for Zendesk guide

1 Comments

  • Elissa
    Zendesk Community Team

    Hello Kamal Marwaha

     

    I'd like to start by saying this is an EXCELLENT candidate for product feedback. Unfortunately currently users are brand-agnostic, meaning no matter what help center they are created from, they are just generally lumped in as part of your Zendesk account as a whole and not specifically categorized by brand. Please do post this as product feedback if you can: Product feedback guidelines & how to write a good feedback post.

    All that being said, there is an imperfect work around you could try:

    If the customer creates a ticket, you could use a trigger to assign them to a brand. To do this you'd have to create 1) a custom user field, and 2 a custom trigger.

    1) Create a custom user field, maybe a "brand" dropdown field with options "brand a" "brand b" "brand c" etc.

    2) Create a trigger with conditions "ticket is created" and "brand is Brand A" adds a tag "Brand A" to the user's profile.

    Here's a general idea of the workflow: Customer creates a ticket from Brand A's help center > trigger sets the custom dropdown on that user's profile to "brand a". You can then create organizations based on that dropdown (or the tag associated with it) or have other triggers based on that dropdown or report on what is in that dropdown or whatever else you'd like to do.

    The reason this is imperfect is because it only works when a user creates a ticket, not when they first create their profile. And it will change their brand each time they submit a ticket from a different brand's help center (if they do move around to different ones).

    I'm sorry there's not a better solution! But I do hope you post product feedback asking for this to be possible in the product!

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