Zendesk talk phone numbers
Hi, we are launching Talk this fall and are thinking of first buying a talk phone number to forward our calls to. However I have heard that the call back function will not work when forwarding calls. Is that the case?
Thanks in advance!
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Hello Emma Löfström,
This is the case that he call back function will not work when forwarding calls. I've shared some documentation on the limitations and features of customer call back if you have any other questions on this topic.
Best regards.
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Hi Devan,
Strange as I just recieved a message from Zendesk support saying it should work.
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Hello Emma Löfström,
My apologies if I misunderstood your original request. Looking over the response on your ticket, this should work as that agent described.
Best regards.
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