Getting Bad Gateway error in Support in two separate instances
I can't figure out how to report this to a person when I can't log into either of the instances I have access to. The 'help' bot doesn't have any useful responses.
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Official comment
Hey everyone,
Thanks for taking the time to share this with us! Our developers are actively working on a fix and have noticed improvements on both pod 17 and 18. Investigation is still ongoing so I recommend following the post mortem here for additional updates when available: Service Incident - September 9th, 2020
You can also stay up to date by visiting our status page for updates as well.
For those interested, you can enable email notifications for service incidents by following these instructions: Monitoring service incidents
Appreciate everyones patience while we work to get things back up and running!
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Us as well
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Us as well
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Here the same!
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Same here, a few on Twitter saying the same as well.
Try here to log a ticket https://support.zendesk.com/hc/en-us/requests/new?ticket_form_id=175357
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Same here, called support, but also just got voicemail.
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Oh great we're not alone!
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Do they have support outside of San Francisco office hours?
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Same here (Netherlands), chatbot isnt helpful at all
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Hello,
Same for our 3 instances. Looks like an issue on Zendesk's side. Status Page does not reflect any service outage or downtime? Hopefully we'll get at least an update on what's going on. -
Same here
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They are obviously aware of an issue, it's irritating there's nothing showing on the service status page https://status.zendesk.com/
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Suffering the same error here. I informed the Help Desk but nothing yet, other than the automated response.
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They've just responded to my Twitter question and have acknowledged the fault and are working on it
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Same here, I posted a ticket on Zendesk support
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Same with us. Have also sent a ticket to Zendesk Support.
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Status page now shows the outage
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We're having the same issue for about half an hour already
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Same here. For multiple instances all around the world.
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Same here - Sadly we have all support functionality through Zen too, Phone, Email and Live Chat - Critically impacted at this moment.
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Zendesk any update here, the Zendesk Support product is down, I can't access from UK, Europe or US!
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Same here in Germany
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Same problem here.
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Zendesk Us too. Critically impacted due to all of our customer data being held in a product we cannot access.
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Same here on POD 18 in Germany. Zendesk confirmed this on Twitter already.
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We are receiving a global down issue and raised the ticket manually as unable to access chat help service. Zendesk hasn't provided an official ETA yet which is disappointing.
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We are back! (Germany)
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Looks like we're back up and running. WooHoo!
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Rob Wolf: Which pod are you in?
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Managed to get through to support - no advice offered just that engineers are working for a fix. No ETA.
Apparently working through a communication to all affected users.
Think it's pretty poor form from Zen over an hour in to have had no communication from them.POD18
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