Disposition du centre d'aide


  • Elissa
    Zendesk Community Team

    Hello Julien,

    Welcome to the community!

    To have the chat option show up on your Web Widget as well as the search function you need to toggle on Chat in the Web Widget settings. From the Support product click on the Admin icon > Channels > Widget. Click the toggle next to Chat to turn it on.

    In addition, you must have at least one agent online in chat for the chat function to show up. If you have the chat option toggled on, but no agent is online, it will not show as an option for your users.

    I hope that helps! Let me know if you have further questions.


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