How can I populate a filed when a user selects a particular form?

4 Comments

  • Jaïs Pingouroux

    Unfortunately I don't think you can.

    However, you can create a Macro that the user can use which will

    1) select the right form for them

    2) populate your description with any kind of predetermined text

    3) set other custom fields if needed

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  • Tim Matthews

    Number 2 is what I'm trying to accomplish. Can you run me through that? I've searched Google and the help here but couldn't find anything that actually puts the text in the description.

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  • Hillary Latham
    Community Moderator

    Try placeholders: https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference

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  • Jaïs Pingouroux

    Tim Matthews

    If you want to do it with Macros, it's easy, just go to your Macros, and create a new one that will roughly look like this:

     

     

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