How do I make my triggers respond from the correct brand?
I have multiple brands set up, and at a glance the "from" and "reply-to" fields are correct when a user receives any notification via trigger. However in Gmail you can click the down arrow (v) to view more details, which reveals the "mailed by" field:
Right now no matter which of my five brands the ticket is related to, this 'mailed-by' field is coming from only one brand, and it's not the correct one for most of my tickets. It's extremely important for my business that these brands are completely separate from each other. What can I do to ensure this field shows the right brand?
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Hi Samantha,
Does every brand has its own email set up?
xxx.zendesk.com/agent/admin/email
Cheers,
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