Changing the value on an organization check box (custom field)


  • Elissa
    Zendesk Community Team

    Hello Michael,


    Great question! You can use the API (resources here) or do a bulk update through a CSV import (information here) to make that bulk update to your organizations. 

    What you would want to do is update the custom checkbox field to "false" and that will uncheck the box. 

    I hope that helps! Let me know if you have any trouble!

  • Jonathan Molina


    I'm trying to uncheck a custom box with a CSV import but haven't been able to make it work. So far I've tried with:




    But it does not uncheck it.

    For the CSV header column I'm using the tag used when I created the custom check box:


    The report I get after the import doesn't show any errors.

    What I'm doing wrong? 


  • Austin K
    Zendesk Customer Advocate

    Got you covered Jonathan Molina!

    For the cells within that org checkbox column, you can enter either false or FALSE for any organizations that you want to have an unchecked box.  For the header column title, you'll want to use the field key of the checkbox, rather than the tag it's associated with. 

    With this checkbox example below, the CSV header column title would show as custom_fields.checktest:

    Let us know if there's anything else we can help out with!


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