Hi community friends 👋
If you're using Zendesk Guide + the web widget + you offer instructions in articles for multiple platforms, I could really use your advice!
We launched our Help Center about a year ago and we're now working on implementing the web widget. However, the widget doesn't inherit any styling from a custom theme, which means articles look pretty different in the widget.
We have worked through most of these issues but the one remaining to solve is the tabs system we implemented in order to include instructions for our mobile apps.
So, my question is, how do y'all structure your articles to include steps for multiple platforms? The ideas I'm playing around with (none of which are ideal) are:
- Separate articles for desktop vs iOS vs Android: The problem with this is there is so much information outside of just the instructions themselves (intro paragraphs, best practices, etc) that apply to both desktop and mobile. Aside from the added maintenance of having duplicated content (although the new content blocks feature should help), it's much harder for users to find what they’re looking for as we end up with three very similarly titled articles.
Please sign in to leave a comment.