I think that as a leading platform for customer support, a ticket form is the basis of all great support platforms!
I don't understand why I need to be on the Professional add-on and Enterprise plan while I'm just a company with 3 agents only.
Why I need to pay so much for having this basic service.
Just to make things clear - All I'm looking is to send my customers a direct link with a form that will open a ticket.
I guess I'll have to use again an external platform (TypeForm) for that...
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