We have automation (script) that sends emails to our support team about recently closed-won Salesforce deal so that support can act accordingly.
As a result ticket in Zendesk is created but it is not linked to the right organization because it was sent by an automation user (let's name it automatio@our_company.com).
Ideally, what we want to have is that the ticket will be mapped to the right Organization.
What are the possible ways of doing it? Potentially, we can use API instead of sending emails, but from what I understand Zendesk will allow assigning the ticket to the organization only in case if the requestor is mapped to this org.
One of the workarounds I can see: for every Account (Organization) we have in Salesforce have "fake" Contact (User) that will be used for this automation as "requestor" - but definitely not the way we want this to be implemented.
Thanks in advance.
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