Calculated Metrics & Aggregators



  • Chandra Robrock
    Community Moderator

    Hi Aidan! Based on what you've described, it sounds like you'll want to select the Full Resolution Time - Business Hours as the Metric and then select Ticket ID as the Row. For the Visualization Type, you'll want to select a Table.

    Since you're looking at Full Resolution Time by Ticket ID, and a single ticket can only have one Full Resolution Time, you should see the same Full Resolution Time numbers being reported whether you select SUM, AVG, MIN, etc. Hope this helps!

  • Aidan Ryan

    Hi Chandra,

    Apologies for delay in responding but I could not find my original post to thank you !!!

    I tried this as you suggested and it works ! Many thanks & sorry for the delay in response. thank you.


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