Undeliverable emails

Answered

2 Comments

  • Pavel Trávníček

    Delivery has failed to these recipients or groups:

    support@smart-websites.zendesk.com
    Your message wasn't delivered because the recipient's email provider rejected it.
    Diagnostic information for administrators:

    Generating server: AM0PR0102MB3331.eurprd01.prod.exchangelabs.com

    support@smart-websites.zendesk.com
    Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

    Original message headers:

    Received: from AM0PR0102MB3203.eurprd01.prod.exchangelabs.com
     (2603:10a6:208:19::33) by AM0PR0102MB3331.eurprd01.prod.exchangelabs.com
     (2603:10a6:208:22::18) with Microsoft SMTP Server (version=TLS1_2,
     cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3455.23; Sat, 17 Oct
     2020 06:57:33 +0000
    Received: from AM0PR0102MB3203.eurprd01.prod.exchangelabs.com ([::1]) by
     AM0PR0102MB3203.eurprd01.prod.exchangelabs.com ([fe80::113d:a26:6aea:127f%7])
     with Microsoft SMTP Server id 15.20.3455.030; Sat, 17 Oct 2020 06:57:33 +0000
    From: Zendesk <support@support.zendesk.com>
    To: Smart Websites <info@smart-websites.cz>
    Subject: =?iso-8859-2?Q?Zkou=B9=EDme_e-mailovou_adresu_va=B9=ED_podpory?=
    Thread-Topic: =?iso-8859-2?Q?Zkou=B9=EDme_e-mailovou_adresu_va=B9=ED_podpory?=
    Thread-Index: AQHWpFLJDckVCRLUOUuaH7MsLRuydA==
    Date: Sat, 17 Oct 2020 06:57:30 +0000
    Message-ID: <d0f1810edd904e8f8592434eedbf9cf8@AM0PR0102MB3203.eurprd01.prod.exchangelabs.com>
    Reply-To: "support@support.zendesk.com" <support@support.zendesk.com>
    X-MS-Has-Attach:
    X-Auto-Response-Suppress: All
    X-MS-Exchange-Inbox-Rules-Loop: info@smart-websites.cz
    X-MS-TNEF-Correlator:
    authentication-results: spf=pass (sender IP is 188.172.138.7)
     smtp.mailfrom=support.zendesk.com; smart-websites.cz; dkim=pass (signature
     was verified) header.d=zendesk.com;smart-websites.cz; dmarc=pass action=none
     header.from=support.zendesk.com;compauth=pass reason=100
    received-spf: Pass (protection.outlook.com: domain of support.zendesk.com
     designates 188.172.138.7 as permitted sender)
     receiver=protection.outlook.com; client-ip=188.172.138.7;
     helo=outbyoip7.pod18.euc1.zdsys.com;
    auto-submitted: auto-generated
    x-mailer: Zendesk Mailer
    x-zendesk-from-account-id: e6623ae
    x-zendesk-verification: ZFVTest
    dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com;
     q=dns/txt; s=zendesk1; t=1602917850;
     bh=eYjMQE32bjChnZsc8w4BwUIJ7SpxxkVBc4GRo/ufbAU=;
     h=date:from:reply-to:to:message-id:subject:mime-version:content-type:content-transfer-encoding;
     b=pV2o3afXjXPNrlves0S+Ge0MePtDbAtupKBjHIz0VoFMcaritr6jQAEEL4o35J5fvVbcnORjm5/Kn4+qR9Z292X5nILZg2hhSpF0LfDwBuFiiETBwpSlycqOGQNtmbcr2Sz8HJ2W/9joy7/l1f0JTXaqCup15K9plbfzedNDQgDFyHfnedx2K9IhKxPCEuN9VhaZ01xMSdzEvdLzqnpWMaqIyA9Bit/DbL2YMcvMwGsbBLIRns+HaOSR+CAdIwXMmmCennMmJJjTupeWC2QiLdXHLyqYtNnJi5lhJZRsS0gEtIZj1fB5q2yP/r0R9Sbok6LXu3rINYAQFC/2h+XMvg==
    x-eopattributedmessage: 0
    x-eoptenantattributedmessage: 0a07b962-be4b-41b8-b9b5-5d38cfa6c3dc:0
    x-ms-publictraffictype: Email
    x-ms-office365-filtering-correlation-id: f6c1bc6c-d9ca-445b-3e08-08d87269ec55
    x-ms-traffictypediagnostic: DBAPR01MB7080:|AM0PR0102MB3331:
    x-ms-oob-tlc-oobclassifiers: OLM:185;OLM:185;
    x-microsoft-antispam: BCL:0;
    x-forefront-antispam-report: CIP:255.255.255.255;CTRY:;LANG:cs;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:AM0PR0102MB3203.eurprd01.prod.exchangelabs.com;PTR:;CAT:NONE;SFS:(396003)(376002)(39830400003)(346002)(136003)(71200400001)(3450700001)(186003)(224303003)(5660300002)(42882007)(316002)(966005)(7696005)(66574015)(24736004)(108616005)(6506007)(9686003)(6862004)(83170400001)(478600001)(64756008)(8936002)(66946007)(70586007)(66476007)(2906002)(66556008)(55016002)(66446008)(15398625002);DIR:OUT;SFP:1102;
    x-ms-exchange-crosstenant-originalarrivaltime: 17 Oct 2020 06:57:30.6270 (UTC)
    x-ms-exchange-crosstenant-network-message-id: 019a4193-bc87-4635-a787-08d87269eaaa
    x-ms-exchange-crosstenant-id: 0a07b962-be4b-41b8-b9b5-5d38cfa6c3dc
    x-ms-exchange-crosstenant-authsource: DB3EUR04FT046.eop-eur04.prod.protection.outlook.com
    x-ms-exchange-crosstenant-authas: Anonymous
    x-ms-exchange-crosstenant-fromentityheader: Internet
    x-ms-exchange-transport-crosstenantheadersstamped: DBAPR01MB7080
    x-ms-exchange-transport-endtoendlatency: 00:00:02.6308575
    x-ms-exchange-processed-by-bccfoldering: 15.20.3455.030
    Resent-From: <info@smart-websites.cz>
    x-ms-exchange-parent-message-id: <5f8a95da37d45_53cfe5b8129235_sprut@zendesk.com>
    x-ms-exchange-generated-message-source: Mailbox Rules Agent
    x-ms-office365-filtering-correlation-id-prvs: 019a4193-bc87-4635-a787-08d87269eaaa
    x-microsoft-antispam-prvs: <AM0PR0102MB3331A6E1860FBFAA3E6FA7CF9F000@AM0PR0102MB3331.eurprd01.prod.exchangelabs.com>
    x-ms-exchange-senderadcheck: 0
    x-microsoft-antispam-message-info: 1XvGFA3FUkQjDeJkU0AF+v56rXmVJPH33UvIQIXkW6vk237LqwU6DwoBYjfoyRTyk4pu8zO/mFRkm4wFzvoL/E6j2g5PnLGSbm1IfG5d5kcFn+rLWp1Syv0uhUQbPAvmw+6HOxahgHZqVWCQ+zIWfMQqdLiWRe6f2JBtEHBVNlLsDJYSuWUQgw6VK9peicYABoovbkfnMCKZ6A1qC5JJm+Auk1aEW+h6HuxFfbQv4sFKvZNt5f34JZeP+gGCGmVpDFZ3bsZ7ez0uMl3Bkgkof1TPeqJjNnojh+y3fiFMr/tvr2Wo3sf5usXTgm3qAtJF2lPGtgXODVQy4OJmd75VtLe8aVNKlKRBBkfMqE9uuaSMq1PH5U2Yrowa18m2d8WREpXDb5MvHDzpxGinTDlgz1tr7lI7UIkLkoXgAGQjQErNJh0spb4Zi5u9JEt4HuGDMU9XOA3EKvUQEhpSb8TBeg==
    x-ms-exchange-transport-forked: True
    Content-Type: multipart/alternative;
    	boundary="_000_d0f1810edd904e8f8592434eedbf9cf8AM0PR0102MB3203eurprd01_"
    MIME-Version: 1.0
    X-MS-Exchange-CrossTenant-AuthAs: Anonymous
    X-MS-Exchange-CrossTenant-AuthSource: DB3EUR04FT046.eop-eur04.prod.protection.outlook.com
    X-MS-Exchange-CrossTenant-Network-Message-Id: f6c1bc6c-d9ca-445b-3e08-08d87269ec55
    X-MS-Exchange-CrossTenant-originalarrivaltime: 17 Oct 2020 06:57:33.4957
     (UTC)
    X-MS-Exchange-CrossTenant-fromentityheader: Hosted
    X-MS-Exchange-CrossTenant-id: 0a07b962-be4b-41b8-b9b5-5d38cfa6c3dc
    X-MS-Exchange-Transport-CrossTenantHeadersStamped: AM0PR0102MB3331
    

    Reporting-MTA: dns;AM0PR0102MB3331.eurprd01.prod.exchangelabs.com
    Received-From-MTA: dns;AM0PR0102MB3203.eurprd01.prod.exchangelabs.com
    Arrival-Date: Sat, 17 Oct 2020 06:57:33 +0000

    Final-Recipient: rfc822;support@smart-websites.zendesk.com
    Action: failed
    Status: 5.7.520
    Diagnostic-Code: smtp;550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)

     

    Is there anything like technical support here?

    0
  • Sushant Awalekar
    Community Moderator

    Hi Pavel Trávníček

    Welcome to the Zendesk Community!

    Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to zendesk.

    To change the outbound spam protections settings, contact your Microsoft 365 administrator and ask them to allow automatic external forwarding for any mailboxes you want to use with zendesk and ticket creation in zendesk should work.

    Refer to this detailed article here Configuring external email forwarding in Office 365

     

     

    Hope this helps

    Regards,
    Sushant A.

     

    1

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