• Sushant Awalekar

  • October 18, 2020 05:19

  Community Moderator

  Hi Pavel Trávníček

  Welcome to the Zendesk Community!
  
  Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to zendesk.
  
  To change the outbound spam protections settings, contact your Microsoft 365 administrator and ask them to allow automatic external forwarding for any mailboxes you want to use with zendesk and ticket creation in zendesk should work.
  
  Refer to this detailed article here Configuring external email forwarding in Office 365

   

   

  Hope this helps
  
  Regards,
  Sushant A.

   

• Pavel Trávníček

  • October 17, 2020 07:04

  Delivery has failed to these recipients or groups:

  support@smart-websites.zendesk.com
  Your message wasn't delivered because the recipient's email provider rejected it.
  Diagnostic information for administrators:

  Generating server: AM0PR0102MB3331.eurprd01.prod.exchangelabs.com

  support@smart-websites.zendesk.com
  Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

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  Is there anything like technical support here?

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