Como añadir el campo descripción en los filtros de campos personalizados de Explorer

5 Comments

  • Devan - Community Manager
    Zendesk Community Team

    Hello Jhonfer c,

    Explore can't do that natively. However, it might be possible to do it with the API to create a custom field in Support and have an app copy the description field into a custom field. 

    Zendesk API

    Best regards. 

    1
  • Jhonfer c

    Esta descripción se realizara para los nuevos ticket entrantes ? o se puede realizar mediante la api para los ticket creados anteriormente?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Jhonfer c,

    Let me check with our moderators if they have a solution on how to implement this.

    Best regards. 

    0
  • Kay
    Community Moderator

    You can only add it for new tickets or update tickets manually (or via API) when tickets are not yet closed.
    Once a ticket is closed the ticket information related to it cannot be adjusted.

    0
  • Jhonfer c
    Should I create a method to automatically place the description data in another field?
    0

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