• Devan - Community Manager

  • October 20, 2020 17:12

  Zendesk Community Team

  Hello Jhonfer c,

  Explore can't do that natively. However, it might be possible to do it with the API to create a custom field in Support and have an app copy the description field into a custom field. 

  Zendesk API
  
  Best regards. 

• Jhonfer c

  • October 20, 2020 17:15

  Esta descripción se realizara para los nuevos ticket entrantes ? o se puede realizar mediante la api para los ticket creados anteriormente?

• Devan - Community Manager

  • October 21, 2020 17:32

  Zendesk Community Team

  Hello Jhonfer c,

  Let me check with our moderators if they have a solution on how to implement this.

  Best regards. 

• Kay

  • October 26, 2020 16:21

  Community Moderator

  You can only add it for new tickets or update tickets manually (or via API) when tickets are not yet closed.
  Once a ticket is closed the ticket information related to it cannot be adjusted.

• Jhonfer c

  • October 26, 2020 18:45

  Should I create a method to automatically place the description data in another field?

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