Zendesk Application: Support and Guide
Subscription Type: Enterprise
Situation: I am implementing a custom feature for my Zendesk instance that involves a requirement to help agents distinguish different categories of users. We do not want these categories to be visible to the end users, only the agents. While in the beginning phase of this feature, we discussed using tags.
I know that tags attributed to users and organizations are visible to the end user if the end user inspects the source code within the Zendesk Help Center. However, are tags attributed to tickets visible in any way to end users? I've been unable to find the answer to this in any articles related to tags, nor am I able to see the tags on a ticket when I inspect the source code within Help Center. I want to ensure that I am not missing anything.
Thanks so much!
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