Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa


  • Melissa Rush

    Any updates from ZD dev team? 

  • Luma Lopes

    Any updates?


  • Phillip Krieg

    +1 we really need this feature

  • Mark Leci

    We'd love to have this too - specifically our need is to pull a report that shows open problem tickets with the subject, count of incident tickets and total ARR (a custom organization field). I can do all of these except the subject. 

  • Ahmed S Zaid

    Upvoting this idea. I have been squeezing my mind to come up with a workaround to display the problem subject next to its ID in explore so that I can actually get an informative query, but I can't do much.

    Best I could do was unifying the subject in all incidents of the same problem and add the ticket subject to the attributes. However, when an agent forgets to use the exact same subject with the exact same letter cases and just leaves the end-user's default subject until ticket is closed, the query becomes inefficient.

    Also would love to be able to customise the incidents view from the parent problem.

  • Tina Yates

    I'm looking for a what to report on the attribute of "Linked problem" ; when will it be added into Explore? What is the point of the attribute if you can't report on it, you are forcing us to create a custom attribute for something that already exists.

  • Dave Dyson
    Zendesk Community Team

    (hey folks, sorry for my now-deleted "I'm closing comments here" comment, that was meant for a different thread) 


Please sign in to leave a comment.

Powered by Zendesk