Export/Transfer Help Content to Another Site?

Answered

3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey David,

    The easiest solution would be for you to embed the web-widget into your website so users can search for content through the widget. The article I attached should provide some additional guidance on how to set this up.

    AFAIK, we don't support iframing for security reasons so apologies for not being able to provide a solution there.

    Let me know if you have any other questions!

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  • David N

    For the web widget, I assume it is possible to disable any method to request assistance and only allow the browsing of articles?

    Besides the web widget, have you seen any mention of a user creating/using an API to export/download articles into any format such as HTML periodically?

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  • Brett Bowser
    Zendesk Community Team

    Hey David,

    Yes you can disable the the other functionality within the Web-Widget by navigating to Admin>Channels>Widget and only have the Help Center option enabled.

    I've not seen a way to accomplish this through the API but our documentation can be found here: Help Center API

    You can use the API to export your articles if you'd like but would need to figure out a way to import it into your own website.

    Hope this helps!

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