Agent view - Color based off reply time

2 Comments

  • Dan Cooper
    Community Moderator

    This sounds similar to the Service Level Agreements (SLA) feature that Zendesk provides.  There is an option to add a next SLA breach timer to views that will count down time to the next reply. 

    0
  • Jonathan Cavey

    Thanks @Dan Cooper, I will look into this!

    0

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