How to Show Total Talk Time by Agent


  • Jalle van Goor den Oosterlingh | RealConnections NL
    Community Moderator

    Hi Therese,

    The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators: 

    Listening to your case, it sounds like you want to select SUM! 

    Let us know whether that works.


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