I would like to send a notification to a dynamic recipient address(CSM Email) which is maintained as a custom field in the organization.
I want to notify my CSM for each ticket created from an organization.
Each Organization has Its CSM email's own preferences about the way they work with our helpdesk.
Can we add a custom Organization field to indicate which email address should receive summaries (which isn't necessarily the requester), and then add a trigger that fires once a ticket is solved.
I talked to Zendesk helpdesk team, they have suggested to create targets and write triggers.
which means on the creation of a new organization, one target to be created along with the trigger to notify the target. this is tedious and not a great solution.
Kindly suggest if there is any other solution than adding targets.
Thanks in advance
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