This is with regards to the said title, I would suggest the developer team of Zendesk to add Phone/Mobile number in Column Filters for Views so that my Agents can connect with customers without clicking on the ticket rather than going into the ticket and viewing from customers' contact card.
I would avoid creating duplicate data field in the custom ticket field as that would be duplication of data.
Please let me know what can be done for this.
Thanks & Regards
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