Data-binding / add dynamically an option to a drop-down list


  • Karen Snyder
    Community Moderator


    I believe it would be possible to automate adding the new dropdown option, but you would need some JavaScript in Guide to do it. You would need code that would detect that a value was filled in, and then use the Zendesk ticket field API according to this link to update the ticket field options. Alternatively, if you want the code to run on the Support side, you would need to write a Zendesk app to update the options.

    To populate the dropdown with data stored on Sharepoint, you could build a script that accesses the data, then uses the Zendesk ticket field API to update the dropdown options. This seems like it could be a standalone task, so could be written in any language.

    Hope this helps

  • Anais


    Thank you very much for your prompt reply.

    I'm a newbee to Zendesk, especially to Zendesk API, so I'm glad to know that this is possible, I'll take a look at the documentation.

    Thanks again !

  • Laura Campbell

    Hi Anaïs , if you are still looking for solution to easily populate your drop list from an external data source, there's a new app that could help: Elements Connect 

    You wouldn't have to build your own script, although you will need to create a basic SQL query.


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