Anonymous request via API only working with zendesk email

I've already looked and tried to follow the recommandations given in this thread including using incognito window but to no avail.

For information I'm working from local, not the production site.

I'm trying to post an Anonymous Request using the API.

For now it only works if I add the requester's email as my own (meaning the email I use to login to Zendesk as an agent). With any other email, or no email at all, I have the 422 error.

Working requester:

requester: {

email:"regisphilibert@thenewdynamic.com",

name:"Regis Test TND"

Not working:

requester: {

email:"regisphilibert@gmail.com",

name:"Regis Test TND"

I'm a bit at a loss here... am I missing anything.

Bryan - Community Manager

October 30, 2020 18:07

Zendesk Developer Support

Hi Regisphilibert,

At a high level, not knowing the exact request details, payload, or account settings, I would check out: Enabling anyone to submit tickets

It refers to this account setting, along with other details to consider:

Given the above, if things look correct, you may have to contact Zendesk Customer Support, so the the details of your plan and API call can be looked at in a private ticket.

Anonymous request via API only working with zendesk email

Working requester:

Not working:

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